'Everyone I communicated and interacted with was helpful and understanding. Despite the complications caused by Covid-19 they were extremely considerate, thoughtful and professional, they really look after their customers and landlords. I would 100% recommend them to anyone and will use them again in the future.' Lloyd Cheeseman April 2020
'We purchased a property recently through Village Properties. It was relatively complicated by virtue of us living overseas. However Sam managed the process seamlessly in a thoroughly professional way and with humour. She anticipated issues to be addressed well in advance. We cannot commend Sam, her team and Village Properties highly enough. Little thoughtful touches made a big difference. There was no need to do these, but it made an unexpected and memorable experience' Roger Bradshaw - April 2020
'Sam and the team at Village Properties are by far the most professional I have worked with. Having being both a landlord and a tenant, I know just how difficult a job they have and I can honestly say they put customer care at the top of their list. I can not recommend them highly enough.' Martin Smith - March 2020
'The most professional and personable estate agents I have ever rented with. Sam and her team swiftly resolved any issues or repairs that we needed, responded promptly to emails and were friendly and courteous throughout the entire tenancy.' Arun Rees - November 2019
'Sam and her team at Village Properties were so helpful with our recent house purchase. They are super speedy at responding to questions and emails (even out of hours). They kept us in the loop on every decision and went above and beyond to ensure our new home was ready in time for our move in date. We'd 100% recommend to anyone buying or selling :) - Anthony Purkiss December 2019
"We have been magnificently serviced by Village Properties who have been unfailing in their support and most professional management of our property in Mortlake. We continue to use Village properties as a preferred Property Management company and have every confidence in recommending them." Mr and Mrs Crosse
"Village Properties have been the agency for the property I rent for the last few years. As a tenant, I couldn't ask for a more professional, fair, and friendly service. They utilise a good network of contractors for when things need repairing or replacing, and any works are arranged efficiently and swiftly. I've had poor experiences with letting agents in the past, but Village Properties really raise the bar, which I think is due to their local knowledge and independent approach to the services they provide." - Katie Wilmot
"We came August 2011 to Richmond and we contacted Village Properties because we got this great recommendation from a good friend of mine. I have to say after talking a little bit with Samantha from this agency I had the feeling I knew her for ages. The way she looked after us, the way she took care of us, giving us great tips, hints and recommendations was fabulous. The fact is that she found a great house for us, and the four years we stayed there she was always for us there. She never left us alone. She is a great professional who really cares about her customers. If I went back to the area once again to live there, I would contact without hesitation Sam and her lovely colleague Jo. They are unique.' Belen Garro
" Village Properties act as our agents on two rental properties in Mortlake and Barnes and give us the most personal and professional service. They are in short like good friends with an eye for great relations with BOTH landlords and tenants. When things need sorting you can quite simply rely on VP. " Peter Jackson
"I have had a long and productive relationship with Village Properties as a private landlord. This independent agency under the direction of Samantha Avery, who knows the business inside out, has provided me with a truly exceptional service for over 10 years. " Reg Balmer
" It's great to see a very well run independent firm with a real emphasis on putting the customer first. From the outset, Sam and her team kept me up to date on all aspects of my purchase, which was particularly stressful for a first time buyer. They handheld me through the entire process and were very responsive to my never ending queries and phone calls. May I also add that as a small outfit they are very nimble and work very well as a team. All in all it was very seamless and they all seemed to know how to progress things regardless of who was available at any given time. I would greatly recommend to anyone looking to purchase, their knowledge and expertise is second to none. - Dorian Okerekee
"I've just rented a house, as a tenant, through Village Properties and have been very impressed with the firm's professionalism and efficiency. Overall, a vastly superior experience than working through many of the (non-independent) national chains of estate agents. So good to have an agent that knows their clients' property well, is able to answer questions promptly and is very pleasant to boot!" Will Sharpe
"The most professional estate agency I've dealt with, ever! I really felt that they were interested in my needs not just getting their fee. Everyone I met, spoke, or corresponded with, was lovely and clearly focused on delivering a great service." - Paula Knowles
"We have had the pleasure of dealing with Sam and her team for the past 10 years. First with letting out and eventually selling a property and now again letting out a property in Thames Ditton. Sam and her team stands head and shoulders above the rest of the high street agents. Their professional, efficient and supportive manner throughout the process makes them truly a pleasure to deal with." - Amanda Van Heerden
"I've had a great experience with Village for over 7 years of managing my flat. Sam has always been extremely professional and very helpful. As an independent estate agent I feel as though the staff at Village provide service and support that I wouldn't get elsewhere. I was referred to them by a friend, I highly recommend them and have referred people to them myself." - Michael Melichar
"Thank you for such a great service from you and your team, right from the very first day we viewed the property; it was very refreshing to have such a personable as well as professional service and excellent communication throughout." - Mr and Mrs Rollo
"I would just like to say that this has been the easiest property transaction that Hugh or I have ever been part of (and we've bought and sold a few places over the years). Thank you for the last few years of property management and a big thank you for the quick and easy listing and sale of the property. The timing of the sale worked well with the current lift in the market, but our sales team obviously did a great job in finding purchasers who were keen to buy and not mess about." - S Denton
"Thanks for all your help. I am really impressed with your company and have recommended Village Properties to my friends who are renting. I must say in all our years renting we have never had such good service as now." - Sarah Jane Davies
